text.skipToContent text.skipToNavigation

SUQQU Online Shop Terms & Conditions

Established March 22,
2018 Revised November 1, 2018

Ecip Co., Ltd. (hereinafter referred to as the “Company”) establishes the terms of trading conducted through the “SUQQU Online Shop” operated by the Company as follows.


Article 1 Scope of the Terms and Changes, etc.

  1. "Service" means the mail order service for "SUQQU Online Shop" operated by our company, which is implemented through the Internet. In addition, Internet sites and Web pages etc. are collectively referred to as "this medium".
  2. The Terms apply to the Company and the purchaser of the Product (the "Customer") with respect to the purchase and sale of the Company's products ("the Product") sold through the Service. Customers using this service are deemed to have agreed to all of these terms.
  3. We can change these terms without giving prior notice to you, and we will accept it without any objection. The terms and conditions of the amended Terms and Conditions shall be effective from the time of posting on this page. However, if it has a significant impact on customers, a reasonable advance notice period shall be established in advance. In addition, the content of this service may be changed, stopped or canceled at any time without notifying the customer if the company deems it necessary. With respect to the customer's damages caused by the change of the terms or the change of service, the suspension, or the discontinuation, if the damage is caused by our negligence (excluding serious negligence), we will directly and usually occur. We will only be liable for damages within the scope.
  4. We may set additional conditions depending on the content of this service.
  5. The Company shall not guarantee the content, completeness, accuracy, usefulness, or any other guarantee for the use of this service, except as provided for in laws and regulations.

Article 2 Use of this service

  1. Use of this service is limited to those living in Japan.
  2. If you wish to purchase this product through this service, personal information and other necessary information (hereinafter referred to as "registration information") on the customer information registration screen on the Internet site of this service (hereinafter referred to as "this site") Please enter and register as a member.
    1. There is no charge for customers in membership registration and retention of membership. However, the customer shall bear the expenses for the terminal and the communication expenses etc. which are required to use this service.
    2. If a change occurs in the registered information, the customer shall promptly notify the change in the prescribed method set forth on this site. We do not take any responsibility for damage caused to you or a third party due to the change of registration. Please be aware that delivery etc. will be performed according to the pre-change registration information for the order placed by the customer prior to the change registration.
  3. If we decide that the reason for each item of this section applies, we may refuse your registration.
    1. In the past when we have been suspended from using the service due to violation of the terms and conditions established by our company, etc.
    2. When false information is included in registration information and application content
    3. When we judge that refusing registration is appropriate
  4. About ID and Password Management
    1. Customers who register from this site must set an ID and password to use this service.
    2. You can not disclose, transfer or lend your own ID and password to a third party.
    3. You are solely responsible for the management and use of your ID and password. All acts performed using the ID or password are deemed to have been made by the customer unless there is a reason to blame on the customer.
    4. If you find that your ID or password is being used illegally by a third party, please contact the SUQQU Online Shop Support Center immediately.
    5. If your own ID or password is used illegally and damage to our company or a third party, you will be compensated or compensated for the damage.
  5. You are prohibited from performing any act that corresponds to each item of this paragraph and any act that might be caused by the customer. If the customer performs any of the acts specified in each item of this section, the Company can cancel the membership status of the customer specified in the Terms without notifying the customer.
    1. Act of registering false content at the time of registration
    2. Acts of unauthorized use of another person's ID or password or acts of making another person use their own ID or password
    3. Send or write harmful computer programs etc. to this site
    4. Acts that infringe rights such as copyright, intellectual property rights such as trademark right, portrait right, privacy etc. of our company or third party related to this service
    5. Abuse or defamation of our company or a third party\
    6. Act that interferes with the operation of this service
    7. The act of purchasing this product for profit or resale
    8. Acts contrary to public order and morals or acts that violate the law
    9. When we judge that refusing registration is appropriate.
  6. If the Company determines that the reason for each item in this section applies, the Company may suspend the use of the Service by the Customer without prior notice.
    1. If there is a refusal to receive this product you ordered
    2. When it is appropriate to stop other use
  7. You may withdraw from this service at any time by following the procedures set forth on this site.

Article 3 About ordering

  1. We will send you an "Order Completed E-mail" in response to your order. By sending this e-mail, the sales contract pertaining to the order shall be concluded. After the contract is concluded, you may not cancel or change the order at your convenience.
  2. The upper limit of the order price is up to 50,000 yen (tax included) per day. The upper limit of the number of orders is limited to 1 item per item (each color) for new products (within 1 month from the release date) including limited items and kits, and 3 items per item (each color) for standard products excluding new products . The upper limit of usage per month is up to 200,000 yen (tax included). In addition, regardless of the above, there may be a limit on the order quantity depending on the product or service.
  3. If you wish to deliver this product to an address different from your own address, please be sure to obtain prior approval from the shipping address before ordering. If it is found that the delivery destination has not been approved at the time of delivery of this product, we can cancel the order without obtaining the customer's consent.
  4. If you wish to deliver this product to an address different from your own address, we may disclose your name, address and phone number to the shipping address. Also, even if the customer specifies the location of Japan as a delivery destination of this product, it is reasonably possible that the order is intended for transfer or export etc. outside Japan. , We may refuse the order.
  5. From the second order onwards, we may refuse orders after that order until we can confirm your payment for the order prior to that order.\
  6. We may cancel your order if we decide that it is the reason for each item in this section. In that case, we will notify the customer of the cancellation of the order in the same way as the notification of the completion of the order defined in paragraph 1 of this Article. The Company has no obligation to explain the reason for such cancellation.
    1. If the customer's order is not suitable for the order method specified in these Terms
    2. When the customer's order differs from the transaction conditions such as the price of the product described in this medium as of the order date
    3. When it corresponds to this Article paragraph 5
    4. If the Company determines that the credit management is inappropriate based on customer information
    5. When an act that causes other customers, third parties or our company to cause nuisance, disadvantage or damage, or an act that may cause them is discovered or foreseen
    6. If the product is ordered out of stock, etc., it will be discontinued due to circumstances of our company or temporarily discontinued
    7. If the product can not be delivered due to an unknown addressee (including the case where the customer's order information is incomplete due to a communication problem etc.)
    8. When there is a possibility of being against public order and morals
    9. When it is appropriate to refuse other orders

Article 4 Price

  1. The product price will be stated on the medium to which the customer refers when ordering. Price is the total price display including consumption tax.
  2. The processing of fractions less than 1 yen when calculating consumption tax etc. is calculated according to the rules established by our company. Due to the difference in calculation method, an error of 1 yen may occur per product.
  3. If the order price is 10,800 yen (tax included) or more, the shipping cost is free. If the order price is less than 10,800 yen (tax included), the customer will be charged 540 yen (tax included) nationwide as part of the shipping cost once. Other fees will be stated for each media that you refer to when ordering.

Article 5 Payment

  1. The payment method for this product price is limited to the method specified in this Article. Payment methods that can be provided may be changed or limited depending on the product or time of sale, so please check with this medium that you refer to when ordering.
  2. In case of using COD
    1. If you use "Cash on delivery", please pay the price for this product to a courier company that we consign in cash when receiving this product. Please check this medium for the existence of COD fee and the charge.
    2. For some areas, cash on delivery settlement may not be available due to the convenience of the courier company. In that case, we may consult with you about changes in payment methods etc. after contacting your order completion.
  3. When using credit card payment
    1. The Company will confirm with the customer's designated credit card company the customer's approval for settlement performance (hereinafter referred to as "Settlement Confirmation"). In the following cases, we can cancel or reject your order before or after payment confirmation.
      (1) When a credit card company designated by the customer reports that the card has not been properly credited
      (2) When circumstances are found that the customer's ability to pay has become compromised
    2. Please use your own credit card.
    3. Credit card payment method is limited to one payment only.
    4. Please refer to our shopping guide for the types of credit cards that can be used.
    5. Payment of this product price by the customer is based on the membership rules of each credit card company. Please check that for details. The Company shall not be liable for any disputes that arise between you and the credit card company.
    6. The payment date for payment by credit card may vary due to the circumstances of our company or credit card company.
  4. In the case of using a convenience store payment (prepayment)
    1. When using "Convenience store payment (prepayment)", payment is only cash.
    2. The payment deadline is 10 days from the order. It will be canceled after 10 days. Please confirm the convenience store which can be used with this medium.
    3. In addition to the above, please refer to the shopping guide for details on convenience store payment.
  5. Other available payment methods will be described in the medium referenced at the time of ordering.
  6. When shipping this product, we will issue a "delivery statement" specifying the quantity and amount of this product. If you do not need a delivery statement, please select on the order screen. Changes can not be made after order completion.
  7. We do not issue "receipts" to our customers, as we outsource collection of payments from individual customers to an outside company. If you need a receipt, if you use cash on delivery to a courier company for payment, if you use credit card payment to a credit card company, if you use convenience store payment (prepayment) Please contact the Convenence Store of

Article 6 Shipping and Delivery

  1. The shipment of this product by our company is after payment confirmation in the case of using credit card payment, after payment in case of using cash on delivery, in the case of convenience store payment (prepayment) after payment confirmation, in the case of other payment methods Will be performed after the confirmation separately specified by us.
  2. When ordering this product, you can specify the desired delivery date and desired delivery time zone within the time period specified by our company. If not specified, this product will be delivered in about 4 to 7 days after the completion of payment confirmation in the preceding paragraph, after completing your order, after confirming payment, or after completing confirmation separately designated by us. However, regardless of your specification, delivery days and times may be around due to unavoidable circumstances such as traffic conditions and natural disasters, when national holidays such as the New Year holidays or Golden Week are consecutive.
  3. Ownership of the Product, regardless of the payment method chosen by the Customer, shall be transferred from the Company to the Customer upon delivery of the Product to the Recipient by the Delivery Company. If the customer designates a third party other than the customer as the recipient, the company will transfer it to the third party when the delivery company delivers the product to the third party. The same applies to the risk of loss of this product and the transfer timing of the risk burden.
  4. With regard to some areas such as remote islands, our designated courier company can not deliver this product, so we may decline your order or we may limit our payment method because we can not make cash on delivery settlement. . Please contact the SUQQU Online Shop Support Center for details.
  5. We can not accept orders for delivery outside Japan.
  6. We can not accept orders that include deliveries to locations where you can not identify your location, such as where you are staying, such as your destination hotel or business trip destination office, public facilities, etc.
  7. Specification of the courier company can not be accepted.
  8. You may not transfer this product to a third party or set a security interest in this product until it is delivered to you after "order is placed".
  9. Please contact the SUQQU Online Shop Support Center for questions regarding ordering, shipping and delivery.
  10. Please note that we will bring this product home if you or the recipient are not present at the delivery destination. In addition, please note that we may be charged additional shipping charges for redelivery after a specific point in time if we can not take the prescribed redelivery procedure of the delivery company without reasonable reasons. The gift items may be re-delivered to the customer if the delivery destination is not received for any reason.

Article 7 Return and Exchange

  1. In principle, we do not accept returns or exchanges of this product except in the case of a product error, a defect in the product or a delivery error. If you make a mistake about this product, or if there is a defect in this product or a delivery error, please contact the SUQQU Online Shop Support Center within 8 days of the arrival of this product. We will guide you from the person in charge. Please note that we can not accept it after that.
  2. If we can not accept returns or exchanges, this includes cases due to customer convenience and cases that fall under each item of this section.
    1. If there is no notification from the customer or payee within 8 days of the arrival of the product
    2. If the product package has been opened (does not matter whether the product is used or not, and if more than one product is packed in the delivery package, if any one product has already been opened Can not accept returns or exchanges.)
    3. In the event of injury or damage at your own risk
    4. When any one of the instructions other than this product package or the enclosed items such as accessories is destroyed or lost
    5. The arrangements for return and exchange of these terms and conditions do not apply to our products purchased by customers other than through this service.
  3. This product error, if there is a defect in this product, and if we believe that it is appropriate as a delivery mistake, we will accept returns or exchanges within 8 days after the arrival of this product.
  4. In the case of a return, we will make a refund upon arrival of the product to us. The refund will be made within one month from our company, and please forgive about the interest rate such as the interest rate between the customer's payment and the refund.
  5. A refund shall be made to the person who paid for the product. However, if using credit card payment, the credit card holder will be refunded.
  6. Although this product has been delivered from our company to a courier company etc., it will be held by a courier company for 7 days or more due to the absence of customers etc. If delivery is not completed, we will treat it as returned goods according to our judgment. There is a case to let me do.
  7. If you wish to return the product, please contact the SUQQU Online Shop Support Center first. After confirming the reason for the return, we will inform you about the details of the procedure.
  8. Even if the customer wishes to replace this product in accordance with this Article, the same product may not be available if it is a limited quantity product, such as a limited product.
  9. If you or the recipient of this product returns this product to us without prior notice or notification to us, we will be returned to the shipping address at the expense of you or the recipient, or We may be willing to discard the received product. In this case, the customer or the recipient shall not make any objection to the Company.

Article 8 About this product

  1. For this product, carefully read the indications such as how to use and precautions on this product or product package etc. and use according to the description items.
  2. If this product has a warranty period, it is stated on the warranty attached to each product. Please see that for details.
  3. If you have any inquiries or requests regarding this product or how to use this product, please contact the contact information listed on each product or product package. Please contact us at reception hours (10: 00-17: 00, except on weekends and public holidays, New Year holidays, and Bon festival holidays). (Contact information is described in each product or product package).

Article 9 Limitation of liability

  1. We can not accept any responsibility for any damage caused by the customer's fault such as an error in the usage of this product.
  2. If you find a defect in this product due to reasons that should be attributed to our company, please contact the contact listed in paragraph 3 of the preceding article or the contact listed on this product or the package of this product.
  3. We will not be liable for damages arising from reasons that we do not blame. In the event of damages arising from our errors (except for serious errors), we shall be liable only for damages which are directly and usually caused thereby.
  4. This product package and notation may be changed without notice and may differ from the actual delivery of this product.
  5. The color of this product may differ slightly from the actual product depending on the monitor settings and printing of your computer.
  6. If natural disasters or any other reasons that could not be attributed to the Company, the Company can not fulfill the obligations specified in the Terms, the Company may terminate the sales contract pertaining to the Products upon notice to the customer. In this case, we shall return the price, etc. that we have already received to the customer, and the customer shall make no other claim to the company.
  7. This site does not notify the customer of the function of the site without regularly notifying the customer if the system regular maintenance for stable operation, a system failure due to a fire or a power failure, etc., or the other company determines that the system must be shut down. It can be stopped or canceled. Even if damages are caused to customers or third parties such as recipients, the Company shall not be liable for the damages.

Article 10 Handling of personal information

  1. The method for requesting, notifying, disclosing, correcting, stopping the use of third parties, etc. of the purpose of use of the personal information of the customer (these are collectively referred to as the “disclosure request” below) is described in the “Personal Information Protection Guidelines”. Please confirm "publication matter based on" the law about protection of personal information "" based on. However, if you have a request for disclosure request, please contact the General Affairs Department "SUQQU Personal Information Contact Center" of Equip Inc.

    If you receive personal information in writing from the customer, we will confirm the content at our company, store it properly for a certain period, and then dispose of it. Please note that the submitted documents can not be returned.
  2. We can not accept requests for disclosure, as the password described in Article 2, Section 4, Item 1 can only be processed within the computer to enhance security and the person in charge of the SUQQU Online Shop Support Center can not search it.
  3. The following information used for payment is exchanged between you and GMO Payment Gateway Co., Ltd., a payment agent company of this service, and we can not accept disclosure requests as we do not have them. Credit card information when using credit card payment
  4. Customers who have not purchased this service for more than 2 years since the last use date of this service, customers who have not been contacted, and personal information of customers who have not used this service (including Internet site login) are deleted You will
  5. The Company shall use personal information acquired from customers within the scope of purpose of use for which delivery of this product and other customers have been agreed in advance. In addition, the customer's personal information will be handled in accordance with our "Personal Information Protection Guidelines". If the contents of this section differ from the guidelines, the contents of this section take precedence over this service.

Article 11 About the seller and miscellaneous rules

  1. If there is a dispute between our company and the customer, we will try to resolve it in good faith after consultation, but in the case of a lawsuit, the exclusive jurisdiction of the first trial will be the Tokyo District Court. .
  2. The company is responsible for the operation of the service is as follows.


    Location Epp Co., Ltd.- 141-0032 Osaki Shinagawa-ku, Tokyo 6-3, Osaki New City Building No. 10 10F
    "SUQQU Online Shop" Operating Manager Yosuke Maezawa The

    Company is responsible for the service and is responsible for the service All or part of the operations are outsourced to Kao Corporation (location: 1-14-10, Nihonbashi Kayabacho, Chuo-ku, Tokyo). For matters not specified in this agreement, this service shall be in accordance with the “ Kao Direct Sales Service Terms of Use ” (hereinafter referred to as the “Kao Agreement”) as defined by Kao Corporation . In the event of a conflict between the Kao Terms and the Terms and Conditions, the contents of the Terms and Conditions shall prevail.
  3. For sales with this service, for inquiries regarding orders, delivery, payment etc., please contact the following contact point.

    ■ SUQQU online shop support center
    TEL (toll free number): 0120-090-022 ※ You can use a mobile phone.
    Weekdays 10: 00-17: 00 (Saturdays, Sundays, holidays, etc. excluded)

    ※ About the holidays that we set, we will display in this medium each time.
    ※ Your call with the customer may be recorded to receive the offer correctly and to confirm the content of our response.