shopping guide

To order from the online shop, you need to register as an online member (free of charge).
Please register in advance from the registration page.

• To register, you must confirm and agree to the Terms of Use.

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About the procedure of shopping

Please check the shopping procedure.

About delivery

• Products will be delivered by courier, in the case of
  "credit card payment" and "cash on delivery ", in the case of
  "convenience store payment (prepayment)" about 4 to 7 days after order
  , will be delivered in about 4 to 7 days after payment confirmation. I will.
• You can not specify a shipping company.
• Products can be delivered to other than the registered person's address. You can enter a new address on the addressee screen or you can specify a past addressee on the addressee screen.
• About delivery hope (delivery date, delivery time designation), delivery date is from 7 days after order date to less than 3 weeks, delivery time is available in the following time zone. If you wish, please specify when ordering.
  Delivery time: in the morning, 12-14 o'clock, 14-16 o'clock, 16-18 o'clock, 18-20 o'clock, 19-21 o'clock
  • If you wish to specify the desired delivery date will be "credit card payment" or "cash on delivery". Please note that "Convenience store payment (prepayment)" can not be used until shipment confirmation can not be made.
  • If the national holiday is consecutive, such as New Year holidays, Golden Week, or Bon holidays, it may take longer than usual.
  • Please note that the delivery date and time zone may be delayed due to unavoidable circumstances such as traffic conditions or natural disasters.
  • Delivery address is limited to Japan. In addition, even if the customer designates an address in Japan as a delivery address, if it is reasonably determined that the customer's order is for transfer to outside Japan, the customer may We may refuse your order.
  • We can not designate a destination hotel, a business trip destination office, a destination, a public facility, an airport, a port, or any other place where it is reasonably determined that we can not identify your location.
  • If you can not contact you due to your long-term absence, etc., we will respond according to the terms of use , so please be aware in advance.

About the gift

• Gift wrapping is available for customers who wish to receive a gift. You can attach a message card to gift wrapping.
• You can select the gift on the "Shipment Entry Screen" of the shopping procedure.

About upper limit amount of money / upper limit number of the 1st, use upper limit per one month

• The upper limit of the order price is up to 50,000 yen (tax included) per day. The upper limit of the number of orders is limited to 1 item per item (each color) for new products (within 1 month from the sale date) including limited items and kits, and 3 items per item (each color) for standard products excluding new products You will The upper limit of usage per month will be up to 200,000 yen (tax included). In addition, regardless of the above, there may be a limit on the order quantity depending on the product or service.

about shipping cost

• If the order price is 10,800 yen (tax included) or more, the shipping cost is free.
  If the order price is less than 10,800 yen (tax included), the customer will be charged 540 yen (tax included) nationwide at one time.

About payment

You can choose from the following three payment methods.

■ Credit card payment

• It will be paid by one-time payment only.
• The cards handled are VISA, MasterCard, JCB, AMERICAN EXPRESS, Diners Club.
  However, it is limited to cards issued by Japanese companies.
• We will debit automatically according to the terms of each card company.
• Online shops do not hold credit card numbers.
• Payment procedure will be performed by "GMO Payment Gateway Co., Ltd."
• In the online shop, in order to use credit card payment safely, "security code entry" and "3D secure (identification service)" are introduced.
  What is a security code?
  What is 3D secure (identification service)

■ Convenience store payment (prepayment)

• You can pay at the following convenience stores nationwide (Payment fee free).
  Lawson Ministop Familymart Seven-Eleven
  • Payment is cash only.
  • The payment deadline is 10 days from the order date. Please be aware in advance that cancellations will be processed after 10 days.
  • If you specify convenience store payment (prepayment), shipping of the product will be after confirmation of your payment. Therefore, we can not receive the delivery desired date.
  • Please note that you can not cancel your order after it has been deposited with a convenience store payment (prepayment).

<Payment with Lawson Ministop Familymart>

• You can pay at any Lawson / Ministop with Loppi or any Familymart with Fami port.
• Please pay at the cash register within 30 minutes of issuing your application at the Loppi or Fami port.
• You will need your customer number and confirmation number to make a payment. We will notify you by "Order Completed E-mail".
• Since the handling statement and receipt will be a receipt, please be sure to receive it after payment.
• Edy is not available for payment. Please pay in cash.

<Payment at Seven Eleven>

You can pay in any of the following ways:

(1) Payment by payment slip

• The payment agent company will send you an email notifying you of the payment slip URL separately. Please print out the payment slip displayed by clicking the payment slip URL described in the email and present it directly to the cash register.

(2) Payment by payment slip number

• Tell the clerk "Internet payment".
• A payment slip number is required for payment. The payment agent company will send you an e-mail notifying you of the payment slip URL separately, so please check the payment slip displayed by clicking on the payment slip URL described in the email. Also, we will notify you by "Order Completed E-mail".
• Internet shopping payment receipt will be issued, please be sure to receive after payment.
• Credit cards and prepaid cards can not be used for payment. Please pay in cash.

■ Cash on delivery

• Sagawa Express "e-collect" will be delivered. Please pay for the product in exchange.
  Cash on delivery fee uniform 324 yen
• Payment is cash only.
• If you live outside the cash on delivery handling area of ​​Sagawa Express such as remote islands, please be aware that we may be delivered by other delivery companies.
• Cash on delivery can only be used for delivery to the registered person's address.

About displayed price

The prices listed in the online shop are the prices including consumption tax.

About order cancellation and return / exchange

You can not cancel after your order is complete. ( About your order )

Also, in principle, we do not accept returns or exchanges of products. However, if it is within 8 days after the arrival of the product, only with "defective / defective / defective / defective / defective / defective / defective / defective / defective / defective products / order quantity" with the product purchased from this online shop, We accept returns and exchanges. Please contact the following office. ( Please check "About your return and replacement" together.)

SUQQU online shop support center
toll free number 0120-090-022
[Contact time Monday-Friday 10: 00-17: 00] (Saturdays, Sundays, and holidays)

• Please note that even if it is the above-mentioned, it is the object of return / exchange, the return / exchange without the inquiry in advance is not accepted. If you do not contact us in advance and the product is returned, please be aware that we may either return the product to your destination or discard it at your own expense.
• Even if you wish to exchange for the above reasons, please be aware that products with limited quantities may not be available.
• Returns and exchanges are limited to products purchased in this online shop. In addition, please be aware that we can not cope with department store counters etc.
• We do not accept returns or exchanges depending on the customer's convenience, so please order after checking the product name, color number, component indication, quantity, etc.

Contact Us

• We have a mail form for inquiries, so please use it. ( Contact us )
• If you would like to make a phone call, please contact:

Inquiry about online shopping
Toll free number 0120-090-022
[Contact time Monday-Friday 10: 00-17: 00] (Saturdays, Sundays, and holidays)

Inquiry about product, store, others
Toll free number 0120-988-761
[Contact time Monday-Friday 10: 00-17: 00] (Saturdays, Sundays, and holidays)

* Please note that you may be required to take a rest, such as at the end of the year.
* Our response is intended only to answer the specific questions of customers who contact us.
It is strictly prohibited to divert part or all of the contents of the response, to secondary use, and to disclose it to other customers without the permission of the Company.
* Depending on the content of the inquiry, we may answer by e-mail, telephone, or letter.
Please note that outside of business hours such as Saturdays, Sundays and public holidays, New Year holidays, summer holidays etc., it may take some time to answer.
* See SUQQU Privacy Policy for more information on the handling of personal information .